The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 7925001 B1

PDF
Full Text
Expired
Date of Patent:
Apr. 12, 2011

Filed:

Nov. 22, 2006
Applicants:

James Lee Knight, Jr., Matawan, NJ (US);

Rodney Allen Thomson, Westminster, CO (US);

William Vincent Mcguire, Westford, MA (US);

Kevin J. Mendel, Groton, MA (US);

Anita Marie Tarantino, Pepperell, MA (US);

Inventors:

James Lee Knight, Jr., Matawan, NJ (US);

Rodney Allen Thomson, Westminster, CO (US);

William Vincent McGuire, Westford, MA (US);

Kevin J. Mendel, Groton, MA (US);

Anita Marie Tarantino, Pepperell, MA (US);

Assignee:

Avaya Inc., Basking Ridge, NJ (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01);
U.S. Cl.
CPC ...
Abstract

A system receives a request for the service. The system selects an agent to deliver the service, based on an evaluation of the agent. In response to the request for service, the system evaluates the service delivered by the agent after the agent has delivered the service, and updates the evaluation of the service of the agent.


Find Patent Forward Citations

Knight, Jr., James. (2011). Methods and apparatus for contact center agent selection (U.S. Patent No. 7925001). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/7925001

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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