James Lee Knight, Jr

Title: Innovations by James Lee Knight, Jr.

Introduction

James Lee Knight, Jr. is an accomplished inventor based in Matawan, NJ (US). He has made significant contributions to the field of communication systems, particularly in the context of contact centers. With a total of 2 patents, his work has had a notable impact on how services are delivered and monitored in these environments.

Latest Patents

Knight's latest patents include "Methods and apparatus for contact center agent selection." This innovative system receives a request for service and selects an agent based on an evaluation of the agent's performance. After the service is delivered, the system evaluates the service provided by the agent and updates the agent's evaluation accordingly. Another significant patent is "Method and apparatus for monitoring of switch resources using resource group definitions." This invention allows for the monitoring of resources associated with a communication system switch by storing information that defines resource groups. Clients can select resource groups for monitoring, and the system establishes monitoring on behalf of the client, which is particularly beneficial in call centers.

Career Highlights

James Lee Knight, Jr. is currently associated with Avaya Inc., a leading company in communication technology. His work at Avaya has allowed him to develop and refine his innovative ideas, contributing to advancements in the industry.

Collaborations

Throughout his career, Knight has collaborated with notable colleagues, including Rodney Allen Thomson and William Vincent McGuire. These collaborations have further enriched his work and expanded the scope of his inventions.

Conclusion

James Lee Knight, Jr. is a prominent inventor whose contributions to communication systems have paved the way for improved service delivery and resource monitoring. His patents reflect a deep understanding of the needs within contact centers, showcasing his innovative spirit and dedication to enhancing technology.