Company Filing History:
Years Active: 2025
Title: Innovations of William Thomas Bernabe
Introduction
William Thomas Bernabe is an accomplished inventor based in Northborough, MA (US). He holds a total of six patents, showcasing his expertise in the field of communication technology. His innovative contributions have significantly impacted the way contact centers operate.
Latest Patents
One of his latest patents is titled "Disconnected Contact Center Request Management." This invention addresses the management of contact center requests by determining if a new request is associated with a previous engagement. It allows for a seamless connection between the user device and the agent device, enhancing the efficiency of customer service interactions. Another notable patent is "Call Flow Modification Based on Un-Anchored Agent Input." This patent describes a method for rerouting audio streams during communication sessions, allowing for more flexible and efficient transaction processing.
Career Highlights
William Thomas Bernabe is currently employed at Zoom Communications, Inc., where he continues to develop innovative solutions in the communication sector. His work has contributed to improving customer engagement and streamlining processes within contact centers.
Collaborations
Throughout his career, Bernabe has collaborated with talented individuals such as Benjamin Joseph DeStephen and Kausar Maqbool Hassan. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
William Thomas Bernabe's contributions to the field of communication technology through his patents and collaborations highlight his role as a significant innovator. His work continues to influence the efficiency of contact center operations and customer interactions.