The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 20, 2025
Filed:
Apr. 24, 2023
Zoom Communications, Inc., San Jose, CA (US);
William Thomas Bernabe, Northborough, MA (US);
Benjamin Joseph DeStephen, Hilliard, OH (US);
Kausar Maqbool Hassan, Cary, NC (US);
Michael Ian Stromar, Rocklin, CA (US);
Zoom Communications, Inc., San Jose, CA (US);
Abstract
A contact center request is received. Respective indications of agent costs are obtained for available agents. The contact center request is routed to an agent device of an agent of the available agents based on the respective indications of the agent costs. The respective indications of the agent costs can be obtained by calling a configured callback function that receives at least an indication of an agent of the available agents and outputs the respective indication of the agent cost for the agent.