Company Filing History:
Years Active: 2023-2025
Title: Innovations of Benjamin Joseph DeStephen
Introduction
Benjamin Joseph DeStephen is an accomplished inventor based in Hilliard, OH (US). He holds a total of 8 patents that showcase his expertise in contact center technologies. His innovative contributions have significantly impacted the way communication sessions are managed and executed.
Latest Patents
One of his latest patents is titled "Disconnected contact center request management." This invention addresses the management of contact center requests by determining if a new request is associated with a previous engagement. It allows for a seamless connection between the user device and the agent device, enhancing the overall customer experience. Another notable patent is "Call flow modification based on un-anchored agent input." This invention enables a communication session to be rerouted based on specific DTMF key sequences, allowing for efficient transaction processing without unnecessary delays.
Career Highlights
Throughout his career, Benjamin has worked with prominent companies such as Zoom Communications, Inc. and Zoom Video Communications, Inc. His experience in these organizations has allowed him to refine his skills and contribute to the development of cutting-edge communication technologies.
Collaborations
Benjamin has collaborated with talented individuals in the field, including William Thomas Bernabe and Kausar Maqbool Hassan. These partnerships have fostered innovation and creativity in his projects.
Conclusion
Benjamin Joseph DeStephen is a notable inventor whose work in contact center technologies has led to significant advancements in communication management. His patents reflect his commitment to improving user experiences and streamlining processes in the industry.