Company Filing History:
Years Active: 2025
Title: The Innovations of Michael Ian Stromar
Introduction
Michael Ian Stromar is an accomplished inventor based in Rocklin, California. He has made significant contributions to the field of contact center technology, holding a total of 4 patents. His work focuses on improving the efficiency and cost-effectiveness of contact center operations.
Latest Patents
Stromar's latest patents include innovative solutions that enhance the routing of contact center requests. One of his notable inventions is the "Contact center agent-routing efficiency score," which involves the routing of contact center requests to respective customer and agent datacenters. This system aggregates scores based on the engagements, optimizing the overall efficiency of the contact center. Another significant patent is "Contact center routing based on agent cost," which allows for the routing of requests to agents based on their associated costs. This invention utilizes a callback function to determine the most cost-effective agent for each request.
Career Highlights
Stromar is currently employed at Zoom Communications, Inc., where he continues to develop innovative solutions for contact center operations. His expertise in this area has positioned him as a valuable asset to the company and the industry as a whole.
Collaborations
Throughout his career, Stromar has collaborated with talented individuals such as William Thomas Bernabe and Benjamin Joseph DeStephen. These partnerships have contributed to the development of his innovative patents and have fostered a collaborative environment for technological advancement.
Conclusion
Michael Ian Stromar's contributions to contact center technology demonstrate his commitment to innovation and efficiency. His patents reflect a deep understanding of the industry's needs and a dedication to improving customer engagement.