Company Filing History:
Years Active: 2025
Title: Kausar Maqbool Hassan: Innovator in Contact Center Technology
Introduction
Kausar Maqbool Hassan is a notable inventor based in Cary, NC (US). She has made significant contributions to the field of contact center technology, holding a total of 4 patents. Her innovative work focuses on improving the efficiency and effectiveness of contact center operations.
Latest Patents
Kausar's latest patents include groundbreaking methods for dynamic routing of contact center requests. In her first patent, a contact center request is received at a customer datacenter, where various factors related to available agents are assessed. These factors include agent-specific, environmental, and cost-related elements. The system then selects at least one agent based on these weights, which can be derived from a user interface or a trained machine-learning model.
Another significant patent addresses contact center routing based on agent cost. In this invention, a contact center request is received, and indications of agent costs for available agents are obtained. The request is then routed to an agent's device based on these cost indications, which can be retrieved through a configured callback function.
Career Highlights
Kausar Maqbool Hassan is currently employed at Zoom Communications, Inc., where she continues to develop innovative solutions for contact centers. Her work has been instrumental in enhancing the operational capabilities of the company.
Collaborations
Kausar has collaborated with notable colleagues, including William Thomas Bernabe and Benjamin Joseph DeStephen. These partnerships have contributed to her success and the advancement of her projects.
Conclusion
Kausar Maqbool Hassan is a pioneering inventor whose work in contact center technology has led to significant advancements in the field. Her patents reflect her commitment to innovation and efficiency in customer service operations.