William H Jolicoeur

Title: The Innovations of William H. Jolicoeur

Introduction

William H. Jolicoeur is a notable inventor based in Cary, NC, with a significant contribution to the field of technology. He holds four patents that showcase his expertise and innovative spirit. His work primarily focuses on enhancing communication systems and improving contact center operations.

Latest Patents

One of his latest patents is titled "Skill-based secure dynamic contact center agent access." This patent describes methods, systems, and computer-readable media for providing skill-based, secure, and dynamic access to contact center agents. Another important patent is the "Contact center agent display application." This system and method detect when a communication device is connected to a network and determine if it will be used by an agent in the contact center. If so, a contact center display application is downloaded onto the device, allowing it to display contact center status information effectively.

Career Highlights

William H. Jolicoeur has made significant strides in his career, particularly through his work at Avaya Inc. His innovative contributions have helped shape the way contact centers operate, making them more efficient and user-friendly.

Collaborations

He has collaborated with notable coworkers, including Robert Mitchell and Joseph M. Wallerius, who have also contributed to advancements in the field.

Conclusion

William H. Jolicoeur's work exemplifies the spirit of innovation in technology, particularly in the realm of communication systems. His patents reflect a commitment to improving contact center operations and enhancing user experience.