The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2019
Filed:
Nov. 06, 2015
Applicant:
Avaya Inc., Santa Clara, CA (US);
Inventors:
Roger Lapuh, Uesslingen, CH;
Andrew John Rufener, Den Haag, NL;
William H. Jolicoeur, Cary, NC (US);
Assignee:
Avaya Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/06 (2006.01); H04L 29/12 (2006.01); H04W 12/08 (2009.01);
U.S. Cl.
CPC ...
H04L 63/08 (2013.01); H04L 63/104 (2013.01); H04L 63/105 (2013.01); H04L 63/20 (2013.01); H04W 12/08 (2013.01);
Abstract
Methods, systems and computer readable media for providing skill-based, secure and dynamic contact center agent network access are described.
Lapuh, Roger. (2019). Skill-based secure dynamic contact center agent access (U.S. Patent No. 10341318). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10341318
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile