Company Filing History:
1 out of 264 
1 out of 351 
1 out of 2 Years Active: 2013-2020
Title: The Innovations of William Guinn
Introduction
William Guinn is an accomplished inventor based in Placerville, CA. He holds 2 patents that showcase his expertise in customer care management systems. His innovative approaches have significantly contributed to the field of data processing and customer service.
Latest Patents
One of Guinn's latest patents is titled "Component Based Customer Care Management." This invention provides a flexible, modifiable, and customizable data processing system tailored to meet the specific needs of businesses. The component-based system can be deployed as software, hardware, or a combination of both. It includes discrete federated task-based components that interface with a database through data management or integration components. This enterprise system can be modified or updated without substantial recoding, allowing businesses to adapt to changing data processing needs.
Another notable patent is the "Customer Care Support System with Call Avoidance Processing." This system manages customer activity in a call center by monitoring event data. A mediator filters this data into a set associated with a selected customer. A context component creates a customer context based on the event data set. A decision engine then performs a probabilistic assessment related to the customer and determines an appropriate action. An action processor initiates this action, enhancing the efficiency of customer interactions.
Career Highlights
William Guinn has worked with notable companies such as Amdocs Software Systems Limited and Amdocs Development Limited. His experience in these organizations has allowed him to refine his skills and contribute to significant advancements in customer care technologies.
Collaborations
Throughout his career, Guinn has collaborated with talented individuals, including Craig Dean Hanson and Greg Verego. These partnerships have fostered innovation and creativity in his projects.
Conclusion
William Guinn's contributions to customer care management through his patents demonstrate his commitment to innovation and excellence. His work continues to influence the industry and improve customer service experiences.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.