The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 24, 2020
Filed:
Jul. 29, 2004
Greg Verego, Charlotte, NC (US);
William Guinn, Placerville, CA (US);
Maxine Campbell, Lancaster, SC (US);
Michael Axford, Rancho Cordova, CA (US);
Kevin Edwards, Indian Trail, NC (US);
Craig Hanson, El Grove, CA (US);
Greg Verego, Charlotte, NC (US);
William Guinn, Placerville, CA (US);
Maxine Campbell, Lancaster, SC (US);
Michael Axford, Rancho Cordova, CA (US);
Kevin Edwards, Indian Trail, NC (US);
Craig Hanson, El Grove, CA (US);
AMDOCS DEVELOPMENT LIMITED, Limassol, CY;
AMDOCS, INC., Chesterfield, MO (US);
Abstract
A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.