Kevin Edwards

Title: Kevin Edwards: Innovator in Customer Care Management

Introduction

Kevin Edwards is an accomplished inventor based in Indian Trail, NC (US). He has made significant contributions to the field of customer care management through his innovative patents. With a total of 2 patents, Edwards has developed systems that enhance the flexibility and efficiency of data processing in business environments.

Latest Patents

One of his latest patents is titled "Component Based Customer Care Management." This invention provides a flexible, modifiable, and customizable data processing system tailored to meet the specific needs of businesses. The component-based system can be deployed as software, hardware, or a combination of both. It includes discrete federated task-based components that interface with a database of information through data management or integration components. This enterprise system can be modified or updated without substantial recoding, allowing businesses to adapt to changing data processing needs.

Another notable patent is the "Configurable Business Process." This invention allows users to create business processes through a user interface by defining flow tasks that identify value objects. The value objects are evaluated using specific rules to produce results, which generate instructions for system users. The configurable business process operates through a business flow engine, making it accessible to users via the interface. It includes a business flow configuration file and an adapter configuration file that maps components and methods using an XML engine.

Career Highlights

Throughout his career, Kevin Edwards has worked with notable companies such as Dst Innovis, Inc. and Amdocs Development Limited. His experience in these organizations has contributed to his expertise in developing innovative solutions for customer care management.

Collaborations

Some of his coworkers include Greg Verego and Maxine Campbell, who have collaborated with him on various projects throughout his career.

Conclusion

Kevin Edwards is a notable inventor whose work in customer care management has led to the development of innovative systems that enhance business operations. His contributions continue to influence the industry and provide valuable solutions for companies seeking to improve their data processing capabilities.