Craig Dean Hanson

Title: Craig Dean Hanson: Innovator in Customer Care Management

Introduction

Craig Dean Hanson, an accomplished inventor based in Elk Grove, California, has made significant contributions to the field of customer care management. With a portfolio of seven patents, his innovative approach focuses on creating flexible and modifiable systems that cater to the evolving needs of businesses.

Latest Patents

One of Hanson's latest patents is titled "Component Based Customer Care Management". This invention delivers a customizable data processing system that can be adapted according to specific business requirements. It can be deployed as a software, hardware, or a combination of both, allowing for enterprise systems to be seamlessly integrated with discrete task-based components that connect to a central database. The versatility of this system ensures that it can be updated without extensive recoding, making it an efficient tool for businesses looking to keep pace with changing data processing needs.

Another notable patent from Hanson is "System, Method, and Computer Program for Preventing Excessive Customer Care". This innovative solution involves monitoring service provider systems for proactive care actions directed at customers. The system stores information related to these actions and identifies potential over-care situations. By analyzing various data points, including customer interactions and self-service events, Hanson’s invention helps service providers maintain an effective customer care policy and avoid unnecessary customer support workload.

Career Highlights

Craig Dean Hanson has worked at prominent companies such as Amdocs Software Systems Limited and Amdocs Development Limited. His tenure at these organizations has provided him with a solid background in software development and customer care solutions, further enriching his inventive capabilities.

Collaborations

Throughout his career, Hanson has collaborated with skilled professionals like Joseph Patrick O'Hara and Greg Verego. Their teamwork has contributed to the innovative solutions and patents that enhance customer care management technologies.

Conclusion

With a commitment to advancing customer care processes through innovative technology, Craig Dean Hanson has established himself as a key figure in the industry. His patents not only demonstrate his technical expertise but also his foresight in addressing the practical needs of businesses in a rapidly changing environment.