The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 05, 2016
Filed:
May. 23, 2014
Applicant:
Amdocs Software Systems Limited, Dublin, IE;
Inventors:
Craig Dean Hanson, Elk Grove, CA (US);
Joseph Patrick O'Hara, Poole, GB;
Shanmugam Chinnappa Gounder, Ashburn, VA (US);
Assignee:
Amdocs Software Systems Limited, Dublin, IE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); H04M 3/51 (2006.01); G06Q 10/04 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 10/04 (2013.01); H04M 3/5183 (2013.01);
Abstract
A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.