Amdocs Development Limited

Amdocs Software Systems Limited

Amdocs, Inc.

William Guinn

Greg Verego

Craig Dean Hanson

Maxine Campbell

John R D'Amour

Michael Axford

Kevin Edwards

A component-based customer care management provides a flexible, modifiable, and customizable data processing system that may be tailored according to a business' needs. The component-based system may be deployed as a software, hardware, or software and hardware enterprise system. The enterprise system may include discrete federated task-based components that interface with a database of information through a data management or integration components. The enterprise system may be modified or updated with modifications to components to realize changing data processing needs. The enterprise system may be maintained, revised, modified, or updated without substantial or significant recoding.

Component based customer care management

Methods and systems for managing customer activity in a call center include monitoring event data. A mediator filters the event data into an event data set associated with a selected customer. A context component creates a context for the customer based on the event data set. A decision engine performs a probabilistic assessment of an occurrence related to the customer, based on the customer context, and determines an action based on the probabilistic assessment. An action processor initiates the action.

Customer care support system with call avoidance processing

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Placerville, CA, United States of America

William Guinn