Company Filing History:
Years Active: 2020-2024
Title: Innovations by William Gerth
Introduction
William Gerth is an accomplished inventor based in Boerne, Texas. He has made significant contributions to the field of technology, particularly in the realm of social media and system monitoring. With a total of six patents to his name, Gerth's work focuses on enhancing user interactions and detecting system problems through innovative methods.
Latest Patents
Gerth's latest patents include the "Social Quality Review" and the "Social Warning System." The "Social Quality Review" patent outlines systems and methods that provide quality analysis related to member service representatives and their interactions with users on social media networks. This innovation generates an interaction quality score by aggregating a tone score and an execution score based on interaction data. The "Social Warning System" patent describes methods, systems, and apparatuses that detect system problems using social media. This method involves monitoring posts across various social network sites, identifying posts with specific keywords indicative of system issues, tagging these posts, and raising alerts when a system problem is detected.
Career Highlights
William Gerth is currently employed at the United Services Automobile Association (USAA), where he applies his expertise in technology and innovation. His work at USAA has allowed him to develop solutions that improve customer service and operational efficiency.
Collaborations
Some of Gerth's notable coworkers include Leonard S. Funari and Allison Squires Treharne. Their collaboration has contributed to the development of innovative solutions within their organization.
Conclusion
William Gerth's contributions to technology through his patents demonstrate his commitment to improving user experiences and system reliability. His work continues to influence the way organizations interact with customers and monitor their systems effectively.