The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 27, 2026
Filed:
Aug. 05, 2024
Applicant:
United Services Automobile Association (Usaa), San Antonio, TX (US);
Inventors:
William Gerth, Boerne, TX (US);
Patrick Freshwater, San Antonio, TX (US);
Assignee:
United Services Automobile Association (USAA), San Antonio, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/52 (2022.01); G06Q 10/40 (2026.01); H04L 51/212 (2022.01); H04L 67/50 (2022.01);
U.S. Cl.
CPC ...
H04L 51/52 (2022.05); G06Q 10/40 (2026.01); H04L 51/212 (2022.05); H04L 67/535 (2022.05);
Abstract
Systems and methods provide quality analysis related to member service representatives and interactions communicating with users. The systems and methods can generate an interaction quality score between a member services representative and a member by aggregating a tone score and an execution score based on the interaction data.
Quick Actions:
Gerth, William. (2026). Communication quality review (U.S. Patent No. 12777015). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12777015
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile