Company Filing History:
Years Active: 2021-2024
Title: Innovations by Patrick Freshwater
Introduction
Patrick Freshwater is an accomplished inventor based in San Antonio, TX. He has made significant contributions to the field of quality analysis in member service interactions, particularly in the context of social media. With a total of 2 patents, Freshwater's work focuses on enhancing the quality of communication between service representatives and users.
Latest Patents
One of Patrick Freshwater's latest patents is titled "Social Quality Review." This invention provides systems and methods for quality analysis related to member service representatives and their interactions with users on social media networks. The innovative systems can generate an interaction quality score by aggregating a tone score and an execution score based on the interaction data. This patent aims to improve the overall quality of service provided to users.
Career Highlights
Patrick Freshwater is currently employed at the United Services Automobile Association (USAA), where he applies his expertise in developing systems that enhance customer service interactions. His work is instrumental in ensuring that member service representatives can effectively communicate with users, thereby improving customer satisfaction.
Collaborations
Patrick collaborates with his coworker, William Gerth, to further advance the innovations in their field. Together, they work on projects that aim to refine the quality of service provided to users through effective communication strategies.
Conclusion
In summary, Patrick Freshwater is a notable inventor whose work in quality analysis for member service interactions has led to valuable innovations. His contributions are shaping the future of customer service in the digital age.