United Services Automobile Association (Usaa)

William Gerth

Leonard S Funari

Allison Squires Treharne

Patrick Freshwater

Systems and methods provide quality analysis related to member service representatives and interactions communicating with users over social media networks. The systems and methods can generate an interaction quality score between a member services representative and a user of a social media network by aggregating a tone score and an execution score based on the interaction data.

Social quality review

Methods, systems, and apparatus, including computer programs encoded on computer storage media, to detect system problems using social media. One of the method includes monitoring posts on a plurality of social network sites. The method includes identifying posts that include at least one of a plurality of keywords, at least some of the keywords indicative of system problems. The method includes tagging the identified posts. The method includes determining, based on the tagged posts, that a system problem is occurring. The method also includes raising an alert regarding the system problem.

Social warning system

Systems and methods provide social media management capable of identifying parties on social media networks and providing social media and business records related to those parties.

Social client relationship management and person-based listening

Systems and methods provide quality analysis related to member service representatives and interactions communicating with users over social media networks.

Growing community of inventors

Boerne, TX, United States of America

William Gerth