Monmouth Junction, NJ, United States of America

Wen-Hua Ju

This inventor holds 20 USPTO granted patents and 4 published patent applications and 2 EPO patents, primarily in Contact Center Technology. Top assignees: Avaya Inc., Avaya Management L.p., Avaya Technology LLC. Active years: 2004-2025.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Wen-Hua Ju. Retrieved from https://idiyas.com/inventor/wen-hua-ju

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 20 (Patent Applications = 4)

% Patents Active = 100.0

EPO Patents = 2 (Patent Applications = 3)

Average Co-Inventor Count = 3.7

ph-index = 6

Forward Citations = 233(Granted Patents)

Company Filing History:

Avaya Management L.p.

Years Active: 2004-2025

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Areas of Expertise:

Digital Messaging

Contact Center

Interaction Prediction

Attribute Tree

Workflow Automation

Call Flow Analysis

Signal Strength

Wireless Terminals

Metrics Management

Graph-Based Systems

Abandoned Calls

Session Urgency

20 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 12192406 - Enhanced digital messaging (2025-01-07),

2. 11856141 - Methods and systems of providing response based on communication session participant request urgency (2023-12-26),

3. 11418648 - Enhanced digital messaging (2022-08-16),

4. 11190469 - Enhanced digital messaging (2021-11-30),

5. 11064074 - Enhanced digital messaging (2021-07-13),

6. 10425363 - Social messaging hold and wait treatment systems (2019-09-24),

7. 10410147 - Mechanism for adaptive modification of an attribute tree in graph based contact centers (2019-09-10),

8. 10348895 - Prediction of contact center interactions (2019-07-09),

9. 10313526 - Mechanism for work assignment in a graph-based contact center (2019-06-04),

10. 10003692 - System initiated dialog adjustment (2018-06-19),

11. 9930179 - Mechanism for work assignment in a graph-based contact center (2018-03-27),

12. 9906647 - Management of contact center group metrics (2018-02-27),

13. 9894206 - On-topic monitor (2018-02-13),

14. 9609133 - Predictive model for abandoned calls (2017-03-28),

15. 9569751 - Mechanism for creation and utilization of an attribute tree in a contact center (2017-02-14),

Title: Innovator Spotlight: Wen-Hua Ju

Introduction: Wen-Hua Ju, a prominent inventor based in Monmouth Junction, NJ, has made significant contributions to the field of digital communication systems. With an impressive portfolio of 20 patents, Wen-Hua has been instrumental in developing innovative methods to enhance user interactions in communication applications.

Latest Patents: Wen-Hua Ju's latest patents represent cutting-edge advancements in digital messaging and contact center optimization. One notable invention is the Enhanced Digital Messaging system, which offers a method for processing messages received in an asynchronous communication system. This invention utilizes analysis of user interactions to optimize agent availability based on interaction pauses. Another significant patent focuses on modifying response behaviors of bots or call center agents based on the urgency of communication session requests. This innovative approach includes generating urgency scores from session data and adapting the behavior of agents accordingly, ensuring more efficient communication flows in contact centers.

Career Highlights: Wen-Hua Ju has been associated with reputable organizations, such as Avaya Inc. and Avaya Management L.P., where he has played a vital role in advancing communication technologies. His expertise has allowed him to develop solutions that streamline processes and enhance user experiences in this fast-evolving digital landscape.

Collaborations: Throughout his career, Wen-Hua has collaborated with esteemed colleagues, including Patrick Tendick and Reinhard P. Klemm. These partnerships have fueled innovation and fostered advancements within the sector, showcasing the power of teamwork in achieving groundbreaking technological solutions.

Conclusion: Wen-Hua Ju stands out as a trailblazer in the realm of digital communications. His 20 patents are a testament to his inventive spirit and commitment to enhancing technology for better user interactions. As communication systems continue to evolve, innovators like Wen-Hua will undoubtedly lead the way, ensuring that technology meets the ever-growing demands of users.

Profile summary based on public USPTO records.