Company Filing History:
Years Active: 2007-2010
Title: Innovations by Vivek Bhanuprakash
Introduction
Vivek Bhanuprakash is an accomplished inventor based in Sunnyvale, CA. He has made significant contributions to user interface design, particularly in the context of call center operations. With a total of 2 patents to his name, his work focuses on enhancing the efficiency and responsiveness of call center agents.
Latest Patents
Vivek's latest patents include innovative solutions aimed at improving user interfaces. One of his notable inventions is the "User Interface Persistent Context Area." This patent describes an improved user interface that enhances call center agent responsiveness by persistently displaying key information at fixed locations on the agent's display screen. This design allows agents to view essential interaction-specific information without interruption during calls, chats, or email sessions. Another significant patent is the "Common Message Area for a Customer Interaction Center User Interface." This invention presents a single user interface panel that includes a work area for customer information and a common message area for displaying electronic messages to be viewed by interaction center agents.
Career Highlights
Vivek Bhanuprakash is currently employed at SAP AG, where he continues to innovate in the field of user interface design. His work has been instrumental in developing solutions that streamline communication and improve the overall efficiency of customer interaction centers.
Collaborations
Vivek has collaborated with notable colleagues such as Janaki P Kumar and Lewis W B Charnock, contributing to a dynamic and innovative work environment.
Conclusion
Vivek Bhanuprakash's contributions to user interface technology have significantly impacted the efficiency of call center operations. His innovative patents reflect his commitment to enhancing user experience and agent performance.