The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 30, 2010
Filed:
Jul. 07, 2004
Janaki P. Kumar, Palo Alto, CA (US);
Lewis W. B. Charnock, Harleysville, PA (US);
Vidya Chadaga, Sunnyvale, CA (US);
Johnnie Wilkenschildt, San Francisco, CA (US);
Joaquin Garcia Fink, Mountain View, CA (US);
Susanne Zeller, Campbell, CA (US);
Vivek Bhanuprakash, Sunnyvale, CA (US);
Vyacheslav Gomov, Cupertino, CA (US);
Deborah Rodgers, Framingham, MA (US);
Janaki P. Kumar, Palo Alto, CA (US);
Lewis W. B. Charnock, Harleysville, PA (US);
Vidya Chadaga, Sunnyvale, CA (US);
Johnnie Wilkenschildt, San Francisco, CA (US);
Joaquin Garcia Fink, Mountain View, CA (US);
Susanne Zeller, Campbell, CA (US);
Vivek Bhanuprakash, Sunnyvale, CA (US);
Vyacheslav Gomov, Cupertino, CA (US);
Deborah Rodgers, Framingham, MA (US);
SAP AG, Walldorf, DE;
Abstract
An improved user interface improves call center agent responsiveness by persistently (i.e., without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.