The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 09, 2007
Filed:
Nov. 26, 2003
Applicants:
Janaki Kumar, Palo Alto, CA (US);
Vivek Bhanuprakash, Sunnyvale, CA (US);
Inventors:
Janaki Kumar, Palo Alto, CA (US);
Vivek Bhanuprakash, Sunnyvale, CA (US);
Assignee:
SAP Aktiengesellschaft, Walldorf, DE;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G08F 15/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
Various implementations for a common message area for a customer interaction center user interface are provided. One implementation provides presenting, on an interaction center agent display device, a single user interface panel having, firstly, a work area that displays information pertaining to a particular customer with whom an interaction center agent is interacting, and secondly, a common message area for displaying electronic messages to be viewed by one or more interaction center agents.