Location History:
- Coppell, TX (US) (2013 - 2014)
- Irving, TX (US) (2014)
Company Filing History:
Years Active: 2013-2014
Title: Innovations by Vijay Arumugam
Introduction
Vijay Arumugam is an accomplished inventor based in Coppell, TX (US). He has made significant contributions to the field of technology, particularly in the realm of virtual support systems and user interface design. With a total of 3 patents to his name, Arumugam continues to push the boundaries of innovation.
Latest Patents
One of his latest patents is titled "Method and system for multidimensional virtual online support center." This invention provides a virtual service center for customers visiting a service provider's website. Customers can take an avatar, collect a token number, and wait for chat session services in a virtual lounge, which includes various interactive options. The system displays the current serving number, allowing customers to know their position in the queue. Additionally, the waiting lounge features a virtual kiosk for self-service while waiting.
Another notable patent is "Guiding calls via graphical user interface." This invention allows a user device to display questions associated with a voice menu used by an interactive voice response (IVR) system. The user can respond to these questions via the graphical user interface. The device sends the user responses to a remote device, which queries the IVR system to identify a suitable call agent in a call center. The contact information of the call agent is then sent back to the user device for display.
Career Highlights
Vijay Arumugam is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate and develop new technologies. His work has had a significant impact on improving customer service experiences through advanced virtual support systems.
Collaborations
Throughout his career, Arumugam has collaborated with talented individuals such as Amit Singh and Patrick Smith. These collaborations have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Vijay Arumugam is a notable inventor whose work in virtual support systems and user interface design has led to several innovative patents. His contributions continue to enhance customer service experiences in the technology sector.