The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 27, 2013
Filed:
Jun. 30, 2011
Amit Singh, Irving, TX (US);
Patrick Smith, Flemington, NJ (US);
Vijay Arumugam, Coppell, TX (US);
Roopa Kotha, Irving, TX (US);
Fariborz Ebrahimi, Basking Ridge, NJ (US);
Amit Singh, Irving, TX (US);
Patrick Smith, Flemington, NJ (US);
Vijay Arumugam, Coppell, TX (US);
Roopa Kotha, Irving, TX (US);
Fariborz Ebrahimi, Basking Ridge, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.