The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 26, 2014
Filed:
Sep. 15, 2009
Amar Nageswaram, Irving, TX (US);
Vijay Arumugam, Irving, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Amit Singh, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Vijay Arumugam, Irving, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Amit Singh, Irving, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.