Location History:
- San Macros, CA (US) (2018)
- San Marcos, CA (US) (2018 - 2021)
Company Filing History:
Years Active: 2018-2021
Title: Innovations of Troy Elliott Molander
Introduction
Troy Elliott Molander is an accomplished inventor based in San Marcos, CA. He holds a total of six patents, showcasing his expertise in developing innovative solutions, particularly in the field of call center technology. His work has significantly contributed to enhancing customer interaction metrics and monitoring frameworks.
Latest Patents
Among his latest patents is a method for monitoring interactions between call center personnel and customers. This method includes querying a data store for current interaction data and grouping call center personnel into specific groups. Additionally, he has developed a framework for group monitoring using pipeline commands, which also focuses on determining current interaction metrics for various call center groups.
Career Highlights
Troy is currently employed at Splunk Inc., where he continues to innovate and improve systems that enhance customer service experiences. His contributions have been pivotal in advancing the technology used in call centers, making them more efficient and effective.
Collaborations
Troy has worked alongside notable colleagues such as Steven Shaun McIntyre and Ricky Gene Burnett, contributing to a collaborative environment that fosters innovation and creativity.
Conclusion
Troy Elliott Molander's work exemplifies the impact of innovative thinking in the technology sector, particularly in improving customer service through advanced monitoring frameworks. His patents reflect a commitment to enhancing the efficiency of call center operations.