The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 28, 2020
Filed:
Apr. 30, 2019
Applicant:
Splunk Inc., San Francisco, CA (US);
Inventors:
Troy Elliott Molander, San Marcos, CA (US);
Steven Shaun McIntyre, Queen Creek, AZ (US);
Ricky Gene Burnett, Davis, CA (US);
Assignee:
Splunk Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/5133 (2013.01); H04M 3/5238 (2013.01); G06Q 10/06393 (2013.01); H04M 2201/42 (2013.01); H04M 2203/402 (2013.01); H04M 2203/556 (2013.01);
Abstract
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.