Splunk Inc.

Troy Elliott Molander

Steven Shaun McIntyre

Ricky Gene Burnett

One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

Monitoring framework

Framework for group monitoring using pipeline commands

One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining an interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the interface hierarchy defining an ordering on the nodes. The method further includes traversing the interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization. The method further includes providing the graphical user interface.

Hierarchy based graphical user interface generation

One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining a metric interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the metric interface hierarchy defines an ordering on the nodes. The method further includes traversing the metric interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization from each node in the subhierarchy according to the ordering. The method further includes providing the graphical user interface.

Growing community of inventors

San Marcos, CA, United States of America

Troy Elliott Molander