Torsten Budesheim is an accomplished inventor based in Mill Valley, CA (US). He has made significant contributions to the field of customer interaction systems, holding 4 patents that showcase his innovative approach to enhancing communication technologies.

Latest Patents

One of his latest patents is titled "Agent attention capacity modeling." This invention presents an attention capacity service for an omnichannel customer interaction system or contact center service. The service leverages an agent attention capacity model to generate, in real-time, an available attention value for each agent. This available attention value is utilized across all configured channels in the omnichannel customer interaction system to make informed customer interaction routing decisions.

Another notable patent is the "Omni-channel adapter." This invention receives a request to create a communication session for a customer. Based on the request, the omni-channel adapter selects a channel-specific orchestrator. The request is then modified, or a new request is generated, to suit the selected channel-specific orchestrator. The channel-specific request is sent to the orchestrator, which creates the communication session. The omni-channel adapter may also maintain state information about the communication session, facilitating further communications between the customer and the orchestrator.

Career Highlights

Torsten Budesheim is currently employed at Twilio Inc., a company renowned for its cloud communications platform. His work at Twilio focuses on developing innovative solutions that enhance customer engagement and streamline communication processes.

Collaborations

Throughout his career, Torsten has collaborated with talented individuals such as Mark Brazinski and Amool Gupta. These collaborations have contributed to the development of cutting-edge technologies in the field of customer interaction.

Conclusion

Torsten Budesheim's contributions to the field of communication technology through his patents and work at Twilio Inc. highlight his innovative spirit and dedication to improving customer interaction systems. His inventions are paving the way for more efficient and effective communication solutions.