The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Dec. 19, 2022
Twilio Inc., San Francisco, CA (US);
Daniel Cruse, San Francisco, CA (US);
Charlie Helin, Murrieta, CA (US);
Dipesh Chauhan, San Francisco, CA (US);
Amool Gupta, Berkeley, CA (US);
Aymen Naim, Walnut Creek, CA (US);
Torsten Budesheim, Mill Valley, CA (US);
Twilio Inc., San Francisco, CA (US);
Abstract
A method of managing a set of interactions associated with one or more computerized systems is disclosed. An API for managing an interaction detail record associated with an interaction of the set of interactions is provided. Based on one or more parameters being received from one or more client systems of a plurality of client systems via one or more event handlers, updating of one or more values of one or more user-defined attributes stored in the interaction detail record is performed. Based on the performing of the updating of the one or more values of the one or more user-defined attributes, one or more event handlers for providing the one or more values of the one or more user-defined attributes to the one or more client systems are invoked.