The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2026
Filed:
May. 17, 2023
Applicant:
Twilio Inc., San Francisco, CA (US);
Inventors:
Laura Decker, San Francisco, CA (US);
Torsten Budesheim, Mill Valley, CA (US);
Mark Brazinski, San Francisco, CA (US);
Dipesh Chauhan, San Francisco, CA (US);
Assignee:
Twilio Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/015 (2023.01); G06Q 10/0631 (2023.01); G06Q 30/016 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/015 (2023.01); G06Q 10/06311 (2013.01);
Abstract
An attention capacity service for an omnichannel customer interaction system or omnichannel contact center service is presented. The attention capacity service leverages an agent attention capacity model to generate in real-time an available attention value for each agent, where the available attention value is used across all configured channels in the omnichannel customer interaction system to make customer interaction routing decisions.