This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Twilio Inc.. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: Laura Decker: Innovator in Omnichannel Customer Interaction Systems
Introduction
Laura Decker is a prominent inventor based in San Francisco, CA (US). She has made significant contributions to the field of customer interaction systems, particularly through her innovative patent. Her work focuses on enhancing the efficiency of omnichannel contact centers, which are crucial for modern customer service.
Latest Patents
Laura Decker holds a patent titled "Agent attention capacity modeling." This invention presents an attention capacity service for an omnichannel customer interaction system or omnichannel contact center service. The attention capacity service utilizes an agent attention capacity model to generate, in real-time, an available attention value for each agent. This available attention value is instrumental in making customer interaction routing decisions across all configured channels in the omnichannel customer interaction system. Laura's patent is a testament to her innovative approach in improving customer service efficiency.
Career Highlights
Laura is currently employed at Twilio Inc., a company known for its cloud communications platform. Her role at Twilio allows her to apply her expertise in developing solutions that enhance customer interactions. With her background and innovative mindset, she continues to contribute to advancements in the field.
Collaborations
Laura has collaborated with notable colleagues, including Mark Brazinski and Torsten Budesheim. These partnerships have enabled her to work on various projects that push the boundaries of technology in customer service.
Conclusion
Laura Decker is a trailblazer in the realm of omnichannel customer interaction systems. Her patent and work at Twilio Inc. highlight her commitment to innovation and improving customer service experiences.