Company Filing History:
Years Active: 2012-2013
Title: Tom Wiatt: Innovator in Customer Relations Automation
Introduction
Tom Wiatt is a notable inventor based in Austin, TX (US), recognized for his contributions to the field of customer relations automation. With a total of 2 patents, he has developed innovative solutions that enhance communication networks and improve customer service experiences.
Latest Patents
Wiatt's latest patents include a "System and method for automating customer relations in a communications environment." This method involves receiving performance data associated with services provided by components of a communication network to subscribers. The performance data is gathered by passive listening devices that monitor performance characteristics. The method identifies components providing specific services to subscribers based on inquiries and determines performance status based on the gathered data. Another patent under his name is also focused on automating network performance for customer support, utilizing a passive listening device to monitor network portions and store performance data in a database.
Career Highlights
Tom Wiatt is currently employed at AT&T Intellectual Property I, L.P., where he continues to innovate in the realm of customer relations and communication technologies. His work has significantly impacted how customer service departments interact with subscribers, making processes more efficient and responsive.
Collaborations
Wiatt has collaborated with notable coworkers, including Lona Noelle Dallessandro and Kirk Mahoney, contributing to the development of advanced communication solutions.
Conclusion
Tom Wiatt's innovative work in automating customer relations showcases his commitment to enhancing communication networks. His patents reflect a deep understanding of customer needs and technological capabilities, positioning him as a key figure in the industry.