The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 17, 2012
Filed:
Mar. 22, 2005
Lona N. Dallessandro, Austin, TX (US);
Kirk Mahoney, Houston, TX (US);
James Austin Britt, Austin, TX (US);
James Douglas Bruun, San Ramon, CA (US);
Rosalinda Garcia, Lubbock, TX (US);
Jonathan Paden, Austin, TX (US);
Ellen Pate, Dripping Springs, TX (US);
Kristina Robinson, Austin, TX (US);
Tom Wiatt, Austin, TX (US);
Lona N. Dallessandro, Austin, TX (US);
Kirk Mahoney, Houston, TX (US);
James Austin Britt, Austin, TX (US);
James Douglas Bruun, San Ramon, CA (US);
Rosalinda Garcia, Lubbock, TX (US);
Jonathan Paden, Austin, TX (US);
Ellen Pate, Dripping Springs, TX (US);
Kristina Robinson, Austin, TX (US);
Tom Wiatt, Austin, TX (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.