Ellen Pate

Title: Innovations by Ellen Pate: Enhancing Customer Relations in Communication Networks

Introduction

Ellen Pate, an innovative inventor based in Dripping Springs, Texas, has made significant strides in the field of communication technology. With two patents to her name, she has developed systems designed to automate customer relations, addressing critical needs in this dynamic industry.

Latest Patents

Her latest patents focus on a unique system and method for automating customer relations in a communications environment. The first patent details a method that includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. This method employs passive listening devices that monitor the performance characteristics of communication network components. By identifying the component providing a specific service to a particular subscriber based on their inquiry, this invention aims to enhance customer experience by determining the performance status of the component based on received performance data.

The second patent also addresses this automation aspect and involves a system that includes a passive listening device configured to monitor portions of a communication network. Coupled with a performance database, this system stores network performance data and facilitates a customer relations module that processes subscriber inquiries. The module efficiently retrieves performance data on monitored components, offering tailored communication performance insights to subscribers and the support agents assisting them.

Career Highlights

Ellen Pate currently works at AT&T Intellectual Property I, L.P., where her contributions are pivotal to advancements in the communication sector. Her work not only exemplifies her expertise but also aligns with the company's vision to innovate and improve customer service.

Collaborations

Throughout her career, Pate has collaborated with several other talented individuals, including her coworkers Lona Noelle Dallessandro and Kirk Mahoney. These collaborations have likely fostered a creative environment that promotes the birth of innovative ideas and solutions in communication technology.

Conclusion

Ellen Pate stands out as an inspiring inventor whose work has the potential to reshape customer service in communications. Through her patents, she exemplifies how innovative thinking can lead to effective solutions that benefit both subscribers and service providers. As technology continues to evolve, her contributions will undoubtedly play a vital role in improving automated customer relations.