Company Filing History:
Years Active: 2011-2013
Title: Innovations by Thorsten Pricken
Introduction
Thorsten Pricken is an accomplished inventor based in San Mateo, CA. He has made significant contributions to the field of email processing and interaction center management. With a total of 2 patents, his work has had a notable impact on how email systems and interaction centers operate.
Latest Patents
Thorsten's latest patents include innovative solutions for email processing in an email response management system. One of his implementations provides a method for displaying information that represents the quantity of received email messages held for processing by a specific entity over a predefined time period. This method includes determining a value associated with the quantity of messages and displaying it in a graphical user interface (GUI) in relation to the specific entity and time period.
Another patent focuses on the customization of an interaction center manager's graphical dashboard. This system provides a user-friendly interface that displays user-selected statistics related to monitored interaction center agents. It includes an overview area for statistics and a detailed area listing each agent along with their monitored statistics.
Career Highlights
Thorsten Pricken is currently employed at SAP AG, where he continues to develop innovative solutions that enhance email processing and interaction center management. His work is characterized by a commitment to improving user experience and operational efficiency.
Collaborations
Throughout his career, Thorsten has collaborated with notable colleagues, including Janaki P Kumar and Venupriya Nadella. These collaborations have contributed to the development of advanced technologies in their respective fields.
Conclusion
Thorsten Pricken's contributions to email processing and interaction center management demonstrate his innovative spirit and dedication to improving technology. His patents reflect a deep understanding of user needs and operational challenges, making him a valuable figure in the field of innovation.