The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2011
Filed:
Mar. 18, 2004
Janaki Kumar, Palo Alto, CA (US);
Venupriya Nadella, Sunnyvale, CA (US);
Thorsten Pricken, San Mateo, CA (US);
Jodette Kruger, Daly City, CA (US);
Brett Hamner, Santa Cruz, CA (US);
Janaki Kumar, Palo Alto, CA (US);
Venupriya Nadella, Sunnyvale, CA (US);
Thorsten Pricken, San Mateo, CA (US);
Jodette Kruger, Daly City, CA (US);
Brett Hamner, Santa Cruz, CA (US);
SAP AG, Walldorf, DE;
Abstract
Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.