The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 30, 2013
Filed:
Aug. 12, 2004
Thorsten Pricken, San Mateo, CA (US);
Yufeng Zhou, Sunnyvale, CA (US);
Gero Auhagen, Mountain View, CA (US);
Thorsten Pricken, San Mateo, CA (US);
Yufeng Zhou, Sunnyvale, CA (US);
Gero Auhagen, Mountain View, CA (US);
SAP Aktiengesellschaft, Walldorf, DE;
Abstract
One implementation provides a method for providing display information that represents a quantity of received email messages that have been held for processing by a specific entity for a predefined time period in an electronic mail (email) response management system. In this implementation, the method includes determining a first value associated with a first quantity of received email messages that have been held for processing by the specific entity for a first predefined time period, wherein each email message has been sent from one end user. Upon determination of the first value, the method further includes causing to be displayed in a graphical user interface (GUI) a first representation of the first value in spatial relation to representations of the specific entity and the first predefined time period.