Company Filing History:
Years Active: 2017-2021
Title: Innovations by Tamilselvan Ramasamy
Introduction
Tamilselvan Ramasamy is an accomplished inventor based in Sammamish, WA (US). He has made significant contributions to the field of technology, particularly in the area of call center operations. With a total of three patents to his name, Ramasamy has developed innovative systems that enhance the efficiency of appointment scheduling within call centers.
Latest Patents
Ramasamy's latest patents include a computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor. This invention provides a mechanism for receiving a list of agents from a user, determining their availability, and connecting the user with the most available agent. Another notable patent focuses on facilitating appointments by tracking agent availability and notifying users when agents become available for meetings. These inventions showcase Ramasamy's commitment to improving customer service and operational efficiency in call centers.
Career Highlights
Ramasamy is currently employed at Intellisist, Inc., where he continues to innovate and develop solutions that address the challenges faced by call centers. His work has not only contributed to the success of his company but has also had a broader impact on the industry.
Collaborations
Some of Ramasamy's notable coworkers include Gilad Odinak and David Milstein. Their collaboration has likely fostered an environment of creativity and innovation, leading to the development of cutting-edge technologies.
Conclusion
Tamilselvan Ramasamy is a notable inventor whose work in call center technology has led to significant advancements in appointment scheduling systems. His contributions continue to shape the future of customer service operations.