The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 14, 2017
Filed:
Mar. 14, 2013
Applicant:
Intellisist, Inc., Bellevue, WA (US);
Inventors:
Gilad Odinak, Bellevue, WA (US);
David Milstein, Redmond, WA (US);
Tamilselvan Ramasamy, Sammamish, WA (US);
Assignee:
Intellisist, Inc., Seattle, WA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06Q 10/06 (2012.01); G06Q 10/10 (2012.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06Q 10/06311 (2013.01); G06Q 10/109 (2013.01); H04M 3/523 (2013.01); H04M 2203/401 (2013.01); H04M 2203/402 (2013.01);
Abstract
A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.