Sumit Kumar Mukherjee

Title: Innovations by Sumit Kumar Mukherjee

Introduction

Sumit Kumar Mukherjee is an accomplished inventor based in Chennai, India. He has made significant contributions to the field of telecommunications through his innovative patents. With a total of 2 patents, Mukherjee has demonstrated his expertise in developing systems that enhance caller interactions and customer service operations.

Latest Patents

Mukherjee's latest patents include a "System for and method of measuring caller interactions during a call session." This invention presents a method for monitoring caller interactions during a call session, which involves receiving information from a call between a caller and an automated voice portal system. The system monitors accumulated caller interaction points and compares them with a predefined threshold, allowing for responsive actions based on the interaction level.

Another notable patent is titled "Unified customer service interactions." This invention describes a server device that receives information associated with a call and generates a unified record that includes both first and second information related to the call. The system can determine conditions regarding the call and send instructions to enhance customer service operations, such as prioritizing the call for a customer service agent.

Career Highlights

Sumit Kumar Mukherjee is currently employed at Verizon Patent and Licensing Inc., where he continues to innovate and contribute to advancements in telecommunications technology. His work focuses on improving customer interactions and streamlining service processes.

Collaborations

Mukherjee has collaborated with notable colleagues, including Kannan Venugopal and Prateek Mehrotra, to further enhance the impact of his inventions in the industry.

Conclusion

Sumit Kumar Mukherjee's contributions to telecommunications through his patents reflect his commitment to innovation and improving customer experiences. His work continues to influence the industry positively.