The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 23, 2013
Filed:
May. 12, 2010
Kannan Venugopal, Tamil Nadu, IN;
Prateek Mehrotra, Uttar Pradesh, IN;
Vishal Bhasin, Haryana, IN;
Sumit K Mukherjee, Tamil Nadu, IN;
Ashokkumar Kannan, Chennai, IN;
Kannan Venugopal, Tamil Nadu, IN;
Prateek Mehrotra, Uttar Pradesh, IN;
Vishal Bhasin, Haryana, IN;
Sumit K Mukherjee, Tamil Nadu, IN;
Ashokkumar Kannan, Chennai, IN;
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A server device configured to receive first-information associated with a call that was received by a first server device; receive second-information associated with the call, where the second-information is associated with processing of the call by the first server device and at least one second server device; generate a unified record associated with the call, where the unified record includes at least some of the first-information and at least some of the second-information; determine, based on the unified record, that a condition exists with respect to the call; and send an instruction to perform a customer operation with respect to the call when the condition is determined to exist, where the customer operation includes increasing a priority for handling of the call by a customer service agent.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile