The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 30, 2014
Filed:
Jul. 07, 2010
Sumit Kumar Mukherjee, Chennai, IN;
Vishal Bhasin, Haryana, IN;
Prateek Mehrotra, Uttar Pradesh, IN;
Kannan Venugopal, Tamil Nadu, IN;
Sumit Kumar Mukherjee, Chennai, IN;
Vishal Bhasin, Haryana, IN;
Prateek Mehrotra, Uttar Pradesh, IN;
Kannan Venugopal, Tamil Nadu, IN;
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile