Company Filing History:
![[24]7.ai, Inc.](/_next/image?url=https%3A%2F%2Fidiyas.com%2Fimages%2Fcompanies%2F247ai.png&w=3840&q=75)
Years Active: 2017-2020
Title: Innovative Contributions of Suchana Seth
Introduction
Suchana Seth is a prominent inventor based in Bengaluru, India, recognized for her significant contributions to the field of dialogue mining and improvement of textual conversations. With an impressive portfolio of four patents, her innovative work has advanced communication technologies within service-oriented industries.
Latest Patents
Among her latest patents, she has developed "Systems and methods for facilitating dialogue mining". This innovation focuses on mining text to extract valuable information for various applications, particularly in call centers where interactions between customers and agents take place. Through sophisticated algorithms, her text mining process identifies essential features and messages, helping to infer customer intents and generate tailored recommendations.
Another groundbreaking patent is the "Method and apparatus for improving goal-directed textual conversations between agents and customers". This invention utilizes a computer-implemented method to predict and analyze mood changes during real-time textual conversations. By tracking mood metrics across different chat stages, the system enhances interactions by determining appropriate actions based on shifts in mood, ultimately improving customer satisfaction.
Career Highlights
Suchana has made significant strides in her career by working with renowned companies such as 24/7.ai and 24/7 Customer, Inc. Her experience within these organizations has undoubtedly contributed to her expertise in AI-driven customer communication technologies.
Collaborations
In her professional journey, Suchana has collaborated with esteemed colleagues such as Ravi Vijayaraghavan and Pallipuram V Kannan. These collaborations have fostered an innovative environment where meaningful advancements in text mining and customer interaction can take place.
Conclusion
Suchana Seth exemplifies the impact that innovations in dialogue mining and customer interaction technologies can have on service-oriented industries. Her patents not only demonstrate her prowess as an inventor but also highlight the importance of understanding customer behavior through advanced analytical methods. As she continues to develop new solutions, her contributions will undoubtedly shape the future of effective communication in the digital age.