This inventor holds 1 USPTO granted patent. Top assignee: West Corporation. Active years: 2017.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2017
Title: Steve Hervey: Innovator in Strategic Intelligent Decision Making
Introduction
Steve Hervey is an accomplished inventor based in Plattsmouth, NE (US). He has made significant contributions to the field of intelligent decision-making technology. His innovative approach has led to the development of a unique patent that enhances customer service experiences.
Latest Patents
Steve holds a patent for a "Strategic Intelligent Decision Engine." This invention pertains to an apparatus and method that detects a customer's condition when an incoming call is received. It intelligently directs or transfers the customer to an agent based on the detected condition, thereby improving service efficiency.
Career Highlights
Steve is currently employed at West Corporation, where he applies his expertise in technology and customer service solutions. His work focuses on developing systems that enhance communication and decision-making processes within the company.
Collaborations
Steve has collaborated with notable coworkers, including Sammy Sufian and Benjamin Foster Matthews. Their combined efforts contribute to the innovative environment at West Corporation.
Conclusion
Steve Hervey's contributions to intelligent decision-making technology exemplify the impact of innovation in enhancing customer service. His patent reflects a commitment to improving communication and efficiency in the industry.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile