The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 27, 2017
Filed:
Apr. 10, 2012
Applicants:
Sammy Sufian, Omaha, NE (US);
Kevin Welch, Bennington, NE (US);
Benjamin Foster Matthews, Omaha, NE (US);
Steve Hervey, Plattsmouth, NE (US);
Stephanie Stokes, Bellevue, NE (US);
Inventors:
Sammy Sufian, Omaha, NE (US);
Kevin Welch, Bennington, NE (US);
Benjamin Foster Matthews, Omaha, NE (US);
Steve Hervey, Plattsmouth, NE (US);
Stephanie Stokes, Bellevue, NE (US);
Assignee:
WEST CORPORATION, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01);
Abstract
One or more embodiments of the present invention pertains to an apparatus and method that detects a condition of the customer when an incoming call is received from a customer and directs or transfers the customer to an agent to service the customer based on the detected condition.