Company Filing History:
Years Active: 2017-2020
Title: Innovations of Inventor Sammy Sufian
Introduction
Sammy Sufian is a notable inventor based in Omaha, NE (US). He has made significant contributions to the field of technology, particularly in the development of innovative communication systems. With a total of 2 patents to his name, Sufian continues to push the boundaries of what is possible in his field.
Latest Patents
One of Sammy Sufian's latest patents is the "Bot framework for channel agnostic applications." This invention involves receiving a bot communication request from a user device, which may include content from spoken utterances or typed input. The system retrieves configuration information, including credentials and unique communication protocol information for various bot services. It automatically determines the appropriate bot service to respond to the request and establishes a communication channel based on the unique credentials of that service.
Another significant patent is the "Strategic intelligent decision engine." This invention detects the condition of a customer when an incoming call is received and directs or transfers the customer to an agent based on the detected condition. This innovative approach enhances customer service by ensuring that customers are connected to the right agent for their needs.
Career Highlights
Sammy Sufian is currently employed at West Corporation, where he applies his expertise in developing advanced communication technologies. His work has been instrumental in creating solutions that improve customer interactions and streamline communication processes.
Collaborations
Throughout his career, Sufian has collaborated with talented individuals such as Kenneth A. Darby and Geoffrey A. Finch. These partnerships have contributed to the successful development of his innovative patents.
Conclusion
Sammy Sufian is a distinguished inventor whose work in communication technology has led to valuable patents that enhance customer service and interaction. His contributions continue to shape the future of technology in meaningful ways.