Company Filing History:
Years Active: 2023
Title: Innovations by Sourav Chauhan in Customer Satisfaction Enhancement
Introduction
Sourav Chauhan is an innovative inventor based in New Delhi, India. He has made significant contributions to the field of customer service through his patented technology. His work focuses on enhancing customer satisfaction by effectively managing abandoned inbound interactions.
Latest Patents
Sourav Chauhan holds a patent for a system and method designed to enhance customer satisfaction by assigning abandoned inbound interactions to agents based on satisfactory digital channel types. The patent describes a computerized method that includes operating an Abandoned-Interactions-Input-Utilization (AIIU) module. This module retrieves abandoned inbound interactions from a data store and forwards the details to an analyzer module. The analyzer extracts query context and metadata, identifies a satisfactory digital channel type, and prepares tasks for agents with the necessary skills to handle the queries.
Career Highlights
Sourav currently works at Incontact Inc., where he applies his expertise in customer interaction management. His innovative approach has positioned him as a valuable asset in the company, contributing to advancements in customer service technology.
Collaborations
Sourav collaborates with talented coworkers, including Kunal Khanvilkar and Rahul Vyas. Their combined efforts foster a creative environment that drives innovation in their projects.
Conclusion
Sourav Chauhan's contributions to customer satisfaction through his patented technology demonstrate his commitment to improving customer service experiences. His work continues to influence the industry positively.