The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 30, 2026

Filed:

Feb. 20, 2023
Applicant:

Nice Ltd., Ra'anana, IL;

Inventors:

Archana Kulkarni, Pune, IN;

Onkar Hingne, Bhopal, IN;

Sourav Chauhan, New Delhi, IN;

Assignee:

NICE LTD., Ra'anana, IL;

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04N 21/278 (2011.01); H04N 21/235 (2011.01);
U.S. Cl.
CPC ...
H04N 21/2353 (2013.01); H04N 21/278 (2013.01);
Abstract

A system and method are provided to predict media playback requests of media files to decrease response times to the media playback requests. The system includes a processor and a computer readable medium operably coupled thereto, to perform predictive caching operations which include receiving metadata from an interaction stream after recording a media file of an interaction, determining contacts corresponding to users identified in the metadata that are recorded in the media file from the metadata, accessing an ML model for predictive caching of media files, determining, using the ML model and a plurality of model features for the ML model, a first prediction for a first playback of the media file, predicting the first playback of the media file by at least one of the contacts based on the first prediction, caching the media file in the data cache for a time period based on the predicting.


Find Patent Forward Citations

Kulkarni, Archana. (2026). System and method for improving media playback response time in contact centers (U.S. Patent No. 12671854). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12671854

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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